Refund policy

Return and Refund Policy

Thank you for shopping at Forged by Onyx.

All sales are final. We do not accept returns, exchanges, or provide refunds once an order has been placed.

Please review your order carefully before completing your purchase. We encourage you to check sizing, product descriptions, and shipping details to ensure accuracy.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery at Support@forgedbyonyx.com with the following information:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will review your request and work with you to resolve the issue.

Order Issues

If you believe there is an issue with your order (e.g., missing or incorrect items), please contact us at Support@forgedbyonyx.com within 48 hours of delivery.

Please Note:

  • We do not issue refunds or accept returns for reasons such as change of mind, wrong size ordered, or shipping delays. 
  • All jewelry items are final sale for hygiene and safety reasons.

By completing your purchase, you agree to this Return and Refund Policy.

If you have any questions, feel free to contact us at Support@forgedbyonyx.com.